Case Study
On Demand Home Repair Platform
On Demand Home Repair Platform connects customers with skilled service professionals for repair requests, bookings, scheduling, payments, and service management.
- 5 MonthsDelivery Timeline
- 7 SpecialistsProject Team
- 12 IntegrationsConnected Interfaces
Project Overview
On Demand Home Repair Platform is a handyman booking solution designed to simplify how customers find and book professionals for household repair and maintenance needs. Customers can create profiles, select services, describe requirements, schedule appointments, make payments, and track service status. Handymen can manage profiles, service categories, availability, bookings, and job updates through dedicated tools. Operations teams can monitor customers, professionals, appointments, payments, and service activity from an administrative dashboard. The platform was built to connect customers and service professionals through structured workflows. Abhineh Infotech supported product planning, UI UX design, development, integrations, testing, and deployment.
Project Idea
The platform was created to simplify home repair bookings by connecting customer requests, professional availability, service scheduling, payments, and operational management.
Finding a suitable handyman can involve multiple calls, unclear availability, delayed confirmations, and scattered service information. The platform needed to make this process more structured, allowing customers to describe their requirements, find relevant professionals, select convenient appointments, and receive clear booking information.
Abhineh Infotech connected customer requests, service categories, professional profiles, availability, appointment scheduling, payments, notifications, and administrative workflows through one platform architecture. This allowed information to move consistently between customer and professional interfaces while giving operations teams visibility into bookings and service activity.
The product principle focused on clarity, speed, and confidence. Customers needed to understand service options, pricing, appointment details, and status information easily. Professionals needed quick access to assigned jobs and schedules. Consistent interface patterns helped both sides complete important actions without unnecessary steps.
Challenges
The platform supported customers, handymen, and operations teams with different responsibilities and permissions. Customers needed simple service discovery and booking, professionals needed job and schedule management, while administrators required broader visibility across users, services, appointments, and payments.
Home repair services can involve varied categories, requirements, pricing structures, locations, appointment times, and professional information. The platform needed structured data handling to keep service details consistent across customer discovery, professional profiles, booking workflows, and administrative interfaces.
Service requests can increase during seasonal maintenance periods, weekends, emergencies, and promotional campaigns. The platform required efficient APIs, reliable scheduling logic, caching, and scalable infrastructure to keep service discovery, booking, professional availability, and appointment updates responsive during higher demand.
Project Milestones We Achieved
| Milestone | Tasks | Timeline | Responsible |
|---|---|---|---|
| Discovery and Planning | Mapped customer, handyman, and operations journeys, service categories, booking requirements, scheduling rules, payment needs, integrations, and architecture. | Month 1 | Product and Engineering Team |
| UI/UX Design | Designed service discovery, professional profiles, booking, scheduling, payment, job management, and administrative interfaces for different user roles. | Month 2 | UI UX Design Team |
| Core Development | Built authentication, profiles, services, professional availability, bookings, payments, notifications, APIs, and operations dashboard foundations. | Month 3 | Application Development Team |
| Integrations and Testing | Connected payment, mapping, notification, and scheduling services while validating booking workflows and performing functional and performance testing. | Month 4 | Integration and QA Team |
| Launch and Optimization | Prepared production infrastructure, completed final validation, monitored service activity, resolved issues, and refined customer and professional workflows. | Month 5 | Engineering and Delivery Team |
Project Features
The platform brings service discovery, handyman profiles, booking, scheduling, payments, job management, and administration together in one connected home repair marketplace.
Customer Signup and Profile
Customers can create accounts, manage personal details, save service information, and access their repair booking history.
Service Discovery
Customers can explore repair categories, review service information, and find suitable professionals based on their requirements.
Handyman Profiles
Professionals can manage profiles, service categories, availability, experience details, and information presented during customer discovery.
Booking and Scheduling
Customers can select services, choose appointment times, provide requirements, and confirm bookings through structured scheduling workflows.
Job Management
Handymen can review assigned jobs, access customer requirements, update service progress, and manage upcoming appointments.
Operations Dashboard
Internal teams gain visibility into customers, professionals, services, bookings, payments, and platform activity through administrative controls.
Results
On Demand Home Repair Platform launched as a connected handyman booking solution covering customer accounts, service discovery, professional profiles, bookings, scheduling, payments, job management, and administration. The delivered product brought core home repair workflows into one structured environment.
Centralised tools gave operations teams clearer visibility into customers, professionals, appointments, payments, and service activity. Professionals also gained dedicated controls for managing availability and assigned jobs, creating more consistent workflows across everyday service operations.
Customers gained a more organised journey from service discovery through appointment confirmation. Clear service information, professional profiles, scheduling options, and booking details helped users understand their choices and complete repair requests with fewer unnecessary steps.
The platform established a flexible foundation for continued home services expansion. Its architecture can support additional repair categories, professional capabilities, recurring services, pricing models, location based discovery, payment options, and operational tools as the platform evolves.
Development Process
Explore
- Service Mapping
- User Research
- Requirement Analysis
- Wireframe Creation
- UI UX Design
- Flow Validation
Implement
- Mobile Development
- Backend Development
- API Development
- Mapping Services
- Payment Services
- Notification Services
Execute
- Functional Testing
- Load Testing
- Security Review
- Production Setup
- Service Monitoring
- Workflow Optimization
Typography & colors
Plus Jakarta Sans
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
1234567890
Primary
#2563EB
Secondary
#60A5FA
Tertiary Color
#DBEAFE
Icons Color
#64748B
Text Color
#0F172A
Background Color
#FFFFFF
App Visuals
RepairGo
Request, match, get fixed
Repairs
What needs fixing?
Schedule
Pick a slot
Job
In progress
Request #HR219 · Appliance
View jobAlerts
Repair updates
Almost there
Create account
Tech Stack
Kotlin supported the Android application experience for customers and service professionals. Laravel powered backend services and APIs for users, services, bookings, professionals, and administration. MySQL managed structured marketplace data, while Firebase Cloud Messaging handled booking and service notifications. Microsoft Azure provided cloud hosting, storage, monitoring, and scalable application infrastructure.
- Kotlin
- Laravel
- MySQL
- Firebase Cloud Messaging
- Microsoft Azure
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