Case Study
Multi Salon Marketplace
Multi Salon Marketplace connects customers with salons and beauty professionals through discovery, appointment booking, service management, payments, and salon operations.
- 5 MonthsDelivery Timeline
- 7 SpecialistsProject Team
- 12 IntegrationsConnected Interfaces
Project Overview
Multi Salon Marketplace is a digital platform designed to connect customers with salons and beauty professionals through a streamlined appointment experience. Customers can create profiles, discover salons, browse services, compare availability, book appointments, and manage bookings. Salon owners can create profiles, manage services, configure schedules, review appointments, and monitor customer activity through dedicated tools. Platform administrators can oversee salons, customers, bookings, payments, and marketplace activity. The product was built to bring salon discovery and appointment management into one connected environment. Abhineh Infotech supported product planning, UI UX design, application development, integrations, testing, and deployment.
Project Idea
The platform was created to simplify salon discovery and appointment booking while giving salon owners practical tools to manage services, schedules, customers, and daily bookings.
Finding a suitable salon can involve comparing services, prices, locations, availability, and appointment times. Salon owners also need to manage schedules, service information, staff availability, and customer bookings. The marketplace needed to connect these activities without making either side difficult to navigate.
Abhineh Infotech connected salon discovery, service listings, appointment availability, booking, payments, customer profiles, and salon management through a unified architecture. Shared backend services kept booking information consistent across customer and salon interfaces while allowing each user type to access the workflows relevant to their role.
The product principle focused on clarity, speed, and confidence. Customers needed clear salon information and appointment availability, while salon teams needed quick access to bookings and schedules. Consistent navigation and focused screens helped users complete appointments and manage salon activity with fewer unnecessary steps.
Challenges
The marketplace supported customers, salon owners, staff, and administrators with different responsibilities and access requirements. Customers needed simple discovery and booking journeys, while salon teams required service, schedule, staff, and appointment controls within their own management environment.
Salon information can vary across services, prices, working hours, staff availability, locations, customer profiles, appointment records, and payment information. The platform needed structured data handling to keep information accurate across discovery, booking, salon management, and administrative interfaces.
Appointment demand can increase during weekends, holidays, seasonal periods, and promotional campaigns. The platform required efficient APIs, availability handling, caching, and scalable infrastructure to keep salon search, booking, schedule management, and payment workflows responsive during periods of higher activity.
Project Milestones We Achieved
| Milestone | Tasks | Timeline | Responsible |
|---|---|---|---|
| Discovery and Planning | Mapped customer, salon, staff, and administrator journeys, service requirements, appointment rules, schedules, payments, integrations, and technical architecture. | Month 1 | Product and Engineering Team |
| UI/UX Design | Designed salon discovery, service pages, availability, booking, customer accounts, salon management, and administrative interfaces. | Month 2 | UI UX Design Team |
| Core Development | Built authentication, salon profiles, services, schedules, availability, appointments, payments, APIs, and marketplace management foundations. | Month 3 | Application Development Team |
| Integrations and Testing | Connected payment, mapping, notification, and scheduling services while validating appointment workflows and performing functional and performance testing. | Month 4 | Integration and QA Team |
| Launch and Optimization | Prepared production infrastructure, completed final validation, monitored booking activity, resolved issues, and refined customer and salon journeys. | Month 5 | Engineering and Delivery Team |
Project Features
Multi Salon Marketplace combines salon discovery, service browsing, appointment booking, payments, schedule management, and marketplace administration through focused experiences for customers and salon teams.
Customer Signup and Profile
Customers can create accounts, manage profiles, save relevant information, and access their appointment activity from one place.
Salon Discovery
Customers can explore salons, review locations, browse services, compare available options, and select suitable appointment opportunities.
Service and Schedule Management
Salon teams can manage services, pricing, operating hours, staff schedules, and appointment availability through dedicated controls.
Appointment Booking
Customers can select services, choose available times, confirm appointment details, and complete bookings through a structured flow.
Payments and Booking Records
Integrated payment workflows support appointment charges, transaction information, confirmations, and accessible booking records for customers and salons.
Marketplace Dashboard
Administrators can monitor salons, customers, services, appointments, payments, and marketplace activity through central management tools.
Results
Multi Salon Marketplace launched as a connected beauty booking platform covering salon discovery, service listings, appointment availability, customer accounts, payments, salon management, and administration. The delivered product brought key marketplace activities into one structured digital environment.
Salon teams gained centralised controls for services, schedules, availability, appointments, and customer information. This created more consistent workflows for managing daily bookings and reduced the need to coordinate appointment information across disconnected processes.
Customers gained a clearer journey from salon discovery through service selection and appointment confirmation. Accessible service information, visible availability, structured booking steps, and payment flows helped users manage appointments with fewer unnecessary interactions.
The platform established a foundation for future marketplace expansion. Its architecture can support additional salon categories, staff management, loyalty features, customer reviews, promotional capabilities, payment options, and appointment services as the marketplace grows.
Development Process
Explore
- Salon Research
- Journey Mapping
- Requirement Analysis
- Wireframe Creation
- UI UX Design
- Flow Validation
Implement
- Mobile Development
- Backend Development
- API Development
- Payment Gateway
- Map Services
- Notification Services
Execute
- Functional Testing
- Load Testing
- Security Review
- Production Setup
- Booking Monitoring
- Experience Optimization
Typography & colors
Plus Jakarta Sans
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
1234567890
Primary
#BE185D
Secondary
#FB7185
Tertiary Color
#FFE4E6
Icons Color
#64748B
Text Color
#0F172A
Background Color
#FFFFFF
App Visuals
Salon Market
128 salons
Nearby
Salons
Today
Appointments
Salon
Schedule
Slots
OpenAlerts
Booking notices
Almost there
Create profile
Tech Stack
React supported the marketplace web interface with reusable components for customers, salons, and administrators. Laravel powered backend services for accounts, salons, services, schedules, bookings, and payments. MySQL managed structured marketplace data, while Elasticsearch supported faster salon and service discovery. Azure provided hosting, deployment, monitoring, and scalable infrastructure.
- React
- Laravel
- MySQL
- Elasticsearch
- Microsoft Azure
Build A Complete Salon Booking Marketplace
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