Case Study
Fixora
Fixora is a home service platform connecting customers with skilled professionals for bookings, service management, payments, scheduling, and job tracking.
- 5 MonthsDelivery Timeline
- 7 SpecialistsProject Team
- 4 Connected SystemsConnected Interfaces
Project Overview
Fixora is a home service platform designed to simplify how customers find and book professionals for household services. Customers can create profiles, explore available services, select preferred time slots, request appointments, make payments, and track booking status. Service professionals can manage profiles, define service offerings, review incoming requests, update job status, and manage schedules. Operations teams can oversee customers, professionals, bookings, payments, and service activity through an administrative dashboard. The product was built to bring customer requests, professional availability, service delivery, and operational workflows into one connected environment. Abhineh Infotech supported planning, design, development, integrations, testing, and deployment.
Project Idea
Fixora was designed to simplify home service bookings by connecting customers, service professionals, schedules, payments, and job management through one focused platform.
Home service bookings often involve searching for professionals, comparing services, checking availability, confirming appointments, and coordinating job completion. Managing these steps through separate channels can create unnecessary communication. Fixora needed a structured experience that made service discovery and booking easier for customers while supporting professionals throughout each job.
Abhineh Infotech connected customer requests, professional profiles, service catalogues, availability, scheduling, payments, notifications, and job tracking through a unified architecture. This created consistent information flow between customer and professional interfaces while giving operations teams visibility into bookings and service activity.
The product principle focused on clarity, speed, and confidence. Customers needed clear service information and appointment details, while professionals needed quick access to requests and schedules. Consistent navigation and visible status information helped users understand bookings and required actions at each stage.
Challenges
Fixora supported customers, service professionals, and operations teams with different responsibilities and access requirements. Customers needed straightforward booking journeys, professionals required service and schedule management, while internal teams needed broader visibility across users, jobs, payments, and platform activity.
Home service information can vary across service categories, pricing, professional profiles, availability, addresses, appointment details, and job status. The platform needed structured data handling to maintain consistency while allowing information to change as bookings were requested, accepted, rescheduled, completed, or cancelled.
Service demand can fluctuate significantly across weekdays, weekends, seasonal periods, and promotional campaigns. Fixora required efficient APIs, caching, scalable backend services, and responsive interfaces to maintain reliable performance across service discovery, booking, professional management, scheduling, and job tracking.
Project Milestones We Achieved
| Milestone | Tasks | Timeline | Responsible |
|---|---|---|---|
| Discovery and Planning | Mapped customer and professional journeys, service requirements, scheduling rules, booking workflows, payment needs, integrations, and technical architecture. | Month 1 | Product and Engineering Team |
| UI/UX Design | Designed service discovery, booking, professional profiles, scheduling, payment, job tracking, and administrative interfaces. | Month 2 | UI UX Design Team |
| Core Development | Built authentication, profiles, service listings, booking workflows, professional management, scheduling, payments, APIs, and dashboard foundations. | Month 3 | Application Development Team |
| Integrations and Testing | Connected payment and notification services, validated booking workflows, tested APIs, reviewed data handling, and performed functional testing. | Month 4 | Integration and QA Team |
| Launch and Optimization | Prepared production infrastructure, completed final validation, monitored service activity, resolved issues, and refined customer and professional journeys. | Month 5 | Engineering and Delivery Team |
Project Features
Fixora connects service discovery, professional management, bookings, scheduling, payments, and job tracking in one structured platform for everyday home service operations.
Customer Signup and Profile
Customers can create accounts, manage profiles, save relevant information, and access service booking features through personalised account controls.
Service Discovery
Customers can explore service categories, review offerings, compare relevant details, and select services based on their requirements.
Professional Profiles
Service professionals can manage profiles, service offerings, availability, and relevant information customers need before booking.
Booking and Scheduling
Customers can request appointments, select available time slots, review booking details, and manage upcoming service appointments.
Job Management
Professionals can review assigned requests, update job progress, manage schedules, and complete service tasks through dedicated controls.
Operations Dashboard
Internal teams gain visibility into customers, professionals, bookings, payments, schedules, and service activity through administrative tools.
Results
Fixora launched as a connected home service platform covering customer accounts, service discovery, professional profiles, bookings, scheduling, payments, job management, and administration. The delivered product brought the service journey into one structured digital environment.
Centralised management tools gave operations teams clearer visibility into customers, professionals, bookings, schedules, and service activity. Professionals also gained dedicated controls for managing requests and appointments, creating more consistent workflows across daily service operations.
Customers gained a clearer journey from service discovery through appointment confirmation and completion. Structured service information, visible scheduling options, and booking status helped customers understand each stage while giving professionals clearer information about upcoming jobs.
The platform created a scalable foundation for future home service capabilities. Its architecture can support additional service categories, professional tools, recurring appointments, location based features, payment options, customer reviews, and operational reporting as Fixora expands.
Development Process
Explore
- Service Mapping
- User Research
- Requirement Analysis
- Wireframe Creation
- UI UX Design
- Flow Validation
Implement
- Mobile Development
- Backend Development
- API Development
- Payment Services
- Location Services
- Notification Services
Execute
- Functional Testing
- Load Testing
- Security Review
- Production Setup
- Activity Monitoring
- Workflow Optimization
Typography & colors
Plus Jakarta Sans
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
1234567890
Primary
#1D4ED8
Secondary
#60A5FA
Tertiary Color
#DBEAFE
Icons Color
#64748B
Text Color
#0F172A
Background Color
#FFFFFF
App Visuals
Fixora
On the way
Repairs
Nearby
Job
In progress
Queue
Requests
Open
OpenAlerts
Job notices
Almost there
Create profile
Tech Stack
Ionic supported cross platform mobile experiences for customers and service professionals. Laravel powered backend services and APIs for bookings, professionals, services, payments, and administration. MySQL handled structured platform data, while Firebase supported authentication, notifications, and real time updates. Microsoft Azure provided cloud hosting, deployment, monitoring, and application infrastructure.
- Ionic
- Laravel
- MySQL
- Firebase
- Microsoft Azure
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